Social & Public Service Research
User research to identify the needs and aspirations of the people regarding public services. The ability to explore and evaluate public services will enable you to enhance the effectiveness of processes and improve the satisfaction of those you serve.
Research Capabilities
Here are some research approaches that can be undertaken to gain deeper insights into the users of public services
Fundamental
Explorative research, thoroughly researching trends and the needs of the target user before launching services or building infrastructure. Identifying what people genuinely need and expect from public services
Evaluative Research
User Experience Research, understanding how the public interacts with public services and identifying the obstacles or challenges they encounter.
User Satisfaction Research, measuring the level of public satisfaction with existing services
Service Performance Analysis, evaluating the performance of public services based on existing KPIs and identifying areas needing improvement
Policy Impact Analysis, assessing the impact of new policies or initiatives on the community and the services provided
Research Approach
Method Used
Survey
In-depth Interview
Focus Group Discussion
Field Observation
Trend Analysis
Service Benchmarking
User Journey Mapping
Usability Testing
and many more
Let's collaborate to enhance service performance.